Frequently asked questions answered
Who do you use for delivering?
All items are tracked and we use Royal Mail and DPD.
Are the items packaged discreetly?
Yes, all our items are package in plain boxes or packets with no company markings on the outside.
When do you dispatch items?
We offer a same day dispatch service with a cut of point of 3pm. Depending on the service this can be later. See our delivery times
How do I cancel an order?
Please email us as soon as possible at email@example.com or use our online chat portal.
What if I change my mind?
If you change your mind and the goods are unopened , any hygienic seal is unopend, clothing has not been opened and worn then download the returns form and send back. Click to download the returns form for our website in several formats – HERE
I’m new to sex toys can I get help?
Yes, use our chat facility and we will be able to recommend and suggest products for you.
I’m a little nervous of purchasing?
Don’t be, use our online help, they all understand the the product ranges and we cater for all tastes with out judgement.
I have used a sex toy and I want to return it?
Short answer is no. Due to the obvious health and hygiene implications with adult goods the following terms MUST be met.
1. The goods must be unused.
2. The goods must be returned in original condition & packaging.
3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
5. The goods must be received back within 30 days from the day your customer received their order.
6. Lingerie and items of clothing are non-refundable and non-exchangeable.
7. Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.
My order arrived damage!
Any discrepancies or damaged items need to be reported within 36 hours of being delivered. Contact sales@sexualwellbeingonline or contact on the online chat.
Do you sell outside of the UK?
We currently don’t, we are working towards offering our catalogue globally very soon. Please contact sales@sexualwellbeingonline or contact on the online chat for advice.
Is an account set up free?
Yes, completely free and has offers and discounts for customers with accounts.
Do you have a loyalty scheme?
Yes, this will appear in your account after a few purchases
What information do you hold?